Coyuchi Reviews

To be fair, I must say that I have always been satisfied in the past, and their customer service was in my top 5. I also understand that things are difficult for companies due to covid, which may partially explain why it took them 9 days to respond to my email. I wrote a 1 star review of my purchase of their flannel pajama pants, and they did not put it up on their website, although a later 5 star review was there. When I finally heard from customer service, I did receive an apology for my disappointment in the clothing, but was told that my review may have been too personal. Huh? Reviews are based upon the personal experience of the shopper. I used no foul language, gave no personal identifiers, did not mention other companies, but simply described my personal problems with the pants. As a matter of fact, I stated that I was previously always satisfied. The problem was that their "organic" pants contained a black elastic that smelled strongly of petroleum distillates, to which, as a chemically sensitive person, I have a physical intolerance. In addition, my medium-sized pants were 5" too long, the waist was too big, and the rise was too short. I am wearing the pants now that I have removed the elastic, converted them to drawstring, and double-rolled the pants legs. They list these pants as "new", and I wonder if they just did not want to reveal a bad review. I was told that my information would be passed on to their Product Development department. I vote with my dollars. I have removed myself from their catalog and email lists, and will shop elsewhere in the future.